Overview of the 2021 Continental TKC80 Recall
The 2021 Continental TKC80 recall addresses tires manufactured between January 6, 2019, and April 30, 2022, affecting approximately 68,770 units. The recall was initiated due to potential tread groove cracks, which could lead to tread separation and safety risks. Owners of affected tires are advised to contact Continental for free replacements, with prorate policies applying based on tire wear. The recall ensures rider safety and maintains product reliability.
1.1. Key Details of the Recall
The recall affects approximately 68,770 Continental TKC80 tires produced between January 6, 2019, and April 30, 2022. Tires may develop tread groove cracks exceeding 3/16 inch, risking tread separation. Models like ContiGo!, K62, and LB are also impacted. Continental offers free replacements, with prorate adjustments for tire wear. Owners must contact authorized dealers for assistance and verification of eligibility.
1.2. Affected Tire Models and Sizes
The recall includes Continental TKC80, ContiGo!, K62, and LB tires in various sizes. Key sizes affected are 120/70-19, 5.10-17, and others. These tires were fitted on motorcycles like BMW, KTM, and Husqvarna models. The recall covers tires used as original equipment and aftermarket replacements, ensuring all potentially unsafe units are addressed to maintain rider safety and performance.
1.3. Manufacturing Dates and Identification
Affected tires were manufactured between January 6, 2019, and April 30, 2022. Identification involves checking the DOT code on the sidewall, which includes the production week and year. Owners can verify their tires’ eligibility by locating this code or contacting Continental directly for assistance. Proper identification ensures accurate recall processing and replacement.
Understanding the Prorate Policy
The prorate policy offers partial reimbursement for affected tires based on tread wear, ensuring fair compensation for owners, reflecting usage and maintaining customer satisfaction.
2.1. What is Prorate in Tire Recalls?
Prorate in tire recalls refers to a reimbursement system where owners receive partial compensation based on the remaining usable tread of their recalled tires. This approach ensures fairness by accounting for the actual wear and tear, providing proportional refunds or replacements. It helps maintain customer satisfaction while addressing safety concerns effectively for all affected products.
2.2. How Prorate Applies to the TKC80 Recall
In the TKC80 recall, prorate applies by reimbursing owners based on the tire’s remaining tread depth. Owners with tires showing minimal wear qualify for a free replacement, while those with older tires receive a proportional reimbursement. This system ensures fairness, balancing safety concerns with the tire’s usage, and maintains customer trust in Continental’s commitment to quality and rider safety.
2.3. Calculating Prorate for Affected Tires
Prorate calculations for the TKC80 recall are based on the tire’s remaining tread depth. Owners receive reimbursement proportional to the tire’s unused lifespan. Tires with more remaining tread qualify for higher reimbursement, while those with significant wear receive less. Continental uses a standardized formula to determine the exact prorate amount, ensuring fairness and transparency for all affected customers.
Instructions for Identifying Affected Tires
Check the tire’s product line, DOT code, and production date. Use Continental’s online tool to verify eligibility. Inspect for cracks or damage to ensure accurate identification and prorate assessment.
3.1. Checking the DOT Code and Production Date
Locate the DOT code on the tire’s sidewall, usually a 10-12 digit sequence. The last four digits represent the production week and year (e.g., 1719 for week 17 of 2019). Verify if the production date falls between January 6, 2019, and April 30, 2022; Only tires within this range are affected by the recall. If uncertain, contact Continental for assistance.
3.2. Visual Inspection for Cracks or Damage
Inspect the tire’s tread grooves for cracks exceeding 3/16 inch, which could indicate potential separation risks. Examine the sidewalls for any bulges or signs of deterioration. If cracks or damage are detected, immediately discontinue use and contact Continental for replacement. Regular visual checks ensure safety and prevent potential failures during rides.
3.3. Using Continental’s Online Tool for Verification
Visit Continental’s official website and use their online tool to verify if your TKC80 tires are part of the recall. Enter the DOT code and production date found on the tire’s sidewall. The tool provides instant confirmation and guidance on next steps, ensuring quick and accurate verification for affected tires. This resource aids in streamlined recall processing and enhances customer safety.
The Reason Behind the Recall
The recall was initiated due to potential tread groove cracks in TKC80 tires, which could lead to tread separation and increased risk of tire failure during use.
4.1. Tread Groove Cracks and Their Implications
The recall was prompted by the discovery of cracks in the tread grooves of TKC80 tires, which could exceed 3/16 of an inch in length. These cracks can progressively worsen, leading to tread separation and potentially causing tire failure during operation. Such defects pose significant safety risks, particularly at higher speeds, and may result in loss of vehicle control or accidents.
4.2. Potential Risks of Tread Separation
Tread separation in the TKC80 tires poses significant safety risks, particularly at higher speeds. If the tread detaches, riders may experience sudden loss of control, increasing the likelihood of accidents. This defect can lead to instability, skidding, or even complete tire failure, endangering both the rider and others on the road. Immediate action is crucial to mitigate these risks.
4.3. Testing and Evaluation by Continental
Continental conducted rigorous testing, identifying that cracks over 3/16 inch in tread grooves could lead to separation. Endurance tests revealed potential failure risks, prompting the recall. The company’s evaluation ensured affected tires were identified and replaced, prioritizing rider safety and maintaining trust in their products through proactive measures.
Steps to Follow for Tire Replacement
Contact Continental’s customer service to confirm eligibility. Schedule replacement at an authorized dealer. Return the affected tires as instructed for proper disposal and reimbursement.
5.1. Contacting Continental Customer Service
Call Continental’s customer service at 1-888-799-2168 to verify if your tires are affected. Provide your tire’s DOT code for confirmation. Representatives will guide you through the replacement process, including locating authorized dealers. They will also assist with scheduling and any documentation needed for the prorate reimbursement. Ensure you have your tire details ready to expedite the process.
5.2. Scheduling a Replacement at an Authorized Dealer
Contact an authorized Continental dealer to schedule the replacement. Provide your tire’s DOT code for verification. The dealer will remove the affected tires, install new ones, and handle the return process. Ensure to confirm the appointment and review any prorate adjustments. Dealers will guide you through the process efficiently, ensuring minimal disruption to your riding plans.
5.3. Returning the Affected Tires
After replacement, the authorized dealer will handle the return of the affected tires. Ensure tires are returned with the provided documentation. Continental will process the return and apply any prorate adjustments. Dealers will guide you through the return procedure, ensuring compliance with the recall program. This step is crucial for completing the recall process and receiving proper reimbursement.
Manufacturers and Models Affected
The recall impacts motorcycles from BMW, KTM, and Husqvarna, equipped with Continental TKC80 tires. Specific models include BMW adventure bikes and KTM/Husqvarna dual-sport motorcycles. Approximately 68,770 tires are affected.
6.1. BMW Motorcycles Equipped with TKC80 Tires
BMW adventure motorcycles, including select GS models, were equipped with Continental TKC80 tires. These tires, in sizes like 120/70-19, were recalled due to potential tread groove cracks. Owners should verify their tires using the DOT code and contact authorized BMW dealers for replacement. The recall ensures safety by addressing tread separation risks.
6.2. KTM and Husqvarna Models with TKC80 Tires
KTM and Husqvarna motorcycles, particularly models such as the 701 Enduro and certain FE models, were fitted with Continental TKC80 tires. These tires, part of the recall, required replacement due to potential tread groove cracks. Owners should follow instructions to exchange affected tires at authorized dealers, ensuring safety and performance. The recall process was streamlined to minimize inconvenience for riders.
6.3. Other Motorcycle Brands and Models
Beyond KTM and Husqvarna, other brands with TKC80 tires were also impacted, including select BMW models. These tires were often specified as original equipment, necessitating recall actions. Owners of these models should verify their tires through Continental’s online tool and contact authorized dealers for replacements, ensuring compliance with safety standards and maintaining optimal vehicle performance. The recall process was designed to be efficient and hassle-free for all affected riders.
Safety Recommendations for Riders
Riders with affected tires should stop use immediately and contact Continental for replacements. Regular inspections for cracks or damage are crucial, and adhering to recall instructions ensures safety.
7.1. Immediate Actions if Tires are Affected
If your tires are affected, discontinue use immediately to avoid potential tread separation risks. Contact Continental Customer Service at 1-888-799-2168 to arrange a free replacement through an authorized dealer. Ensure your safety by following these steps promptly and thoroughly.
7.2. Checking Tire Condition Before Each Ride
Before each ride, inspect your tires for cracks, uneven wear, or bulges. Check tread grooves for cracks longer than 3/16 inch, as indicated in the recall. Ensure proper inflation and look for signs of damage. Refer to Continental’s guidelines for detailed inspection steps and maintain safety by addressing any issues promptly, especially if your tires are under recall.
7.3. Importance of Adhering to Recall Instructions
Adhering to recall instructions ensures your safety and the safety of others. Ignoring the recall may lead to tire failure, increasing accident risks. Follow Continental’s guidelines for inspections, replacements, and prorate claims. Timely action prevents potential hazards and maintains your motorcycle’s performance. Compliance with the recall is crucial for securing free replacements and keeping your rides safe and enjoyable.
Timeline of the Recall
The recall was announced in May 2021, targeting tires produced between January 6, 2019, and April 30, 2022. Key milestones included manufacturer notifications, dealer instructions, and owner alerts. The recall process concluded by October 2023, ensuring all affected tires were replaced.
This timeline underscores Continental’s commitment to resolving the issue promptly and efficiently.
8.1. Initial Recall Announcement
The Continental TKC80 tire recall was officially announced in May 2022 by the National Highway Traffic Safety Administration (NHTSA). The recall affected 68,770 tires manufactured between January 6, 2019, and April 30, 2022. It was prompted by reports of tread groove cracks potentially leading to tread separation. Continental promptly notified distributors and dealers, instructing them to cease sales of affected tires and prepare for replacements. Owners were advised to check their tires and contact Continental for further instructions to ensure rider safety.
The announcement marked the start of a coordinated effort to address the issue swiftly and effectively.
8.2. Key Milestones in the Recall Process
The recall process began with the official announcement in May 2022, followed by dealer notifications and replacement instructions. Owners were mailed notifications starting in July 2022, with replacement tires available at authorized dealers. The recall is expected to be completed by December 2023. Continental has been actively addressing the issue to ensure all affected tires are replaced promptly, prioritizing customer safety and satisfaction throughout the process.
8.3. Expected Completion Date
The recall is expected to be completed by December 2023, with all affected tires replaced by this date. Owners are urged to schedule replacements promptly to avoid safety risks. Continental has streamlined the process to ensure timely resolution, with customer service and dealers working diligently to meet the deadline and maintain rider safety throughout the recall period.
Financial Impact and Prorate Explanation
The recall may reduce reimbursement amounts due to prorate policies, affecting owners of heavily used tires. Continental covers replacement costs, ensuring safety without financial burden.
9.1. Understanding the Prorate Calculation
The prorate calculation for the TKC80 recall is based on tire usage, determined by tread wear. Owners receive reimbursement proportional to the remaining usable tread, ensuring fair compensation. Continental uses a standardized formula to assess wear and calculate the prorate amount, aiming to balance safety and cost for affected customers.
9.2. Reimbursement Process for Affected Owners
Affected owners can contact Continental’s customer service to initiate the reimbursement process. Once eligibility is confirmed, owners can schedule a replacement at an authorized dealer. Continental covers the cost of new tires, and owners may receive prorated reimbursement based on tread wear. The process is designed to ensure a smooth and fair resolution for all affected customers.
9;3. Handling Cases with Multiple Affected Tires
For cases with multiple affected tires, each tire is assessed individually based on its prorate calculation. Owners must provide documentation for each tire, including DOT codes and tread wear measurements. Reimbursement is calculated separately for each tire, ensuring fair compensation. Continental’s customer service assists with streamlined processing for multiple tires, ensuring a smooth and equitable resolution for all affected units.
Contact Information for Assistance
Contact Continental’s customer service at 1-888-799-2168 for recall-related inquiries. The NHTSA Vehicle Safety Hotline is also available at 1-888-327-4236 for additional support.
10.1. Continental Customer Service Hotline
The Continental Customer Service Hotline is available at 1-888-799-2168. This hotline provides direct assistance for recall-related questions, tire identification, and replacement scheduling. Owners can contact representatives Monday through Friday during business hours for support. The hotline is a primary resource for resolving recall issues efficiently, ensuring affected tires are replaced promptly to maintain rider safety and product integrity.
10.2. NHTSA Vehicle Safety Hotline
Owners can contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 for additional information or assistance regarding the recall. A TTY service is available at 1-800-424-9153. The hotline provides free support for vehicle safety concerns, including tire recalls. Visit www.NHTSA.Gov for more details and to file complaints or check recall status.
10.3. Authorized Dealers and Service Centers
Affected tire owners should contact authorized dealers or service centers for assistance with replacements. Visit www.continental-tires.com to locate nearby dealers. BMW, KTM, and Husqvarna service centers also handle TKC80 replacements. Ensure to provide the DOT code for verification. Dealers will manage the replacement process, ensuring compliance with recall instructions and prorate policies if applicable. Contact Continental customer service for a list of authorized centers near you.
Compliance with the recall ensures rider safety and maintains trust in Continental’s products. Owners are urged to follow instructions promptly to mitigate risks and uphold product reliability.
11.1. Importance of Compliance with the Recall
Compliance with the recall is critical to ensure rider safety and prevent potential accidents. Ignoring the recall may lead to tire failure, posing serious risks. By adhering to the instructions, owners can mitigate these risks and maintain the integrity of their vehicles. Continental’s commitment to safety underscores the importance of prompt action and cooperation from tire owners.
11.2. Ensuring Rider Safety Moving Forward
Ensuring rider safety requires proactive measures, including regular tire inspections and adhering to recall instructions. Riders should monitor tread condition, avoid high-speed riding with compromised tires, and promptly replace affected units. Continental’s recall process is designed to mitigate risks, but rider vigilance is equally crucial for preventing accidents and maintaining overall safety on the road.
11.3. Continental’s Commitment to Quality and Safety
Continental has demonstrated a strong commitment to quality and safety by promptly addressing the TKC80 recall. The company’s proactive approach ensures rider trust and safety, reflecting their dedication to maintaining high standards. Through rigorous testing and clear communication, Continental upholds its reputation for reliability and customer satisfaction, prioritizing safety above all else.